Frequently Asked Questions

Standard check-in is 15:00 to 21:00. Early check-in is available from 10:00 (paid, advance request required).

Check-out is by 10:00. Late check-out is available on request for an additional fee.

There is no on-site front desk. The front door has a push-button keypad lock. Enter the access code we send you before your arrival date and the door will unlock. No key is handed over, so there is nothing to return.

No on-site staff. For emergencies, please call +81-98-894-2474 (available 24 hours).

Please email us the number of guests and your estimated arrival time at least 3 days before you arrive. We will send the front-door access code by email the day before your arrival.

Network: VillaVIEW-guest. The password is on the card inside the room.

Each living area and bedroom has its own remote. Please switch off the AC in unused rooms.

The main bathroom has a large bathtub and rain shower. Bath salts, shampoo, and conditioner are provided.

IH stove, microwave, fridge, and full dishware are provided. Basic seasonings (salt, pepper, oil) are also available.

You can use the covered BBQ area on the balcony until 21:00. It costs 5,000 yen, payable by cash or bank transfer, and includes charcoal, a grill net, firelighter and tongs. The grill is provided clean. Please bring your own food, and let us know in advance if you would like to use it.

Free on-site parking for 5 to 6 cars.

Bath and face towels, toothbrush, body wash, shampoo, and conditioner are provided.

About 40 minutes by car via expressway. Taxi approximately ¥6,500-8,000. A rental car is recommended.

Strongly recommended for sightseeing and shopping. Public transport is limited.

Possible but inconvenient — the nearest bus stop is a 15-minute walk with limited service. We recommend a rental car or taxi.

LAWSON Nanjo Tsukishiro (24-hour convenience store) is just 3 minutes' walk. San-A supermarket within a 10-minute drive.

We recommend the cafe to the left of the entrance, serving Okinawan cuisine with local ingredients (open 11:00-18:00).

Mibaru Beach is within a 10-minute drive.

Sefa-Utaki (World Heritage Site) is 15 minutes by car, Okinawa World 20 minutes, and the Nirai-Kanai Bridge 25 minutes.

The room rate and the cleaning fee are charged in full to your credit card at the time of booking via Stripe (secure processing). VISA and Mastercard are accepted. We cannot accept payment for the stay on arrival. Only the BBQ fee (5,000 yen) is settled separately, by cash or bank transfer.

Free up to 14 days before stay; 30% from 13-7 days before; 50% from 6 days to 1 day before; 100% on day of stay or no-show.

The entire interior of the house is non-smoking. We do not provide ashtrays anywhere on the property. If smoking inside the house is found, a special cleaning fee of JPY 50,000 will be charged.

Small dogs are welcome for 2,000 yen per night. Please let us know in advance if you are bringing one. We cannot accept animals other than small dogs. Guide dogs and service dogs are always welcome.

Please keep noise down after 22:00 out of consideration for neighbors. Loud music and large gatherings are not permitted.

The front door has a push-button keypad lock. Please check that you are entering the access code correctly. If it still does not open, please call +81-98-894-2474.

The modem is in the entryway closet. Unplug for 1 minute and reconnect. If still no luck, please call +81-98-894-2474.

Please check the remote batteries. If the outdoor unit's breaker has tripped, check the breaker panel next to the kitchen.

Switch the water heater control panel (at the bathroom entrance) off and back on. If still no hot water, please call +81-98-894-2474.

Subject to availability. Please contact us as early as possible at +81-98-894-2474 or info.serena.breeze@gmail.com.

Please contact us promptly. We will ship found items by cash-on-delivery (30-day holding period).

Phone: +81-98-894-2474 (24 hours) / Email: info.serena.breeze@gmail.com