Frequently Asked Questions

Standard check-in is 15:00 to 21:00. Early check-in is available from 10:00 (paid, advance request required).

Check-out is by 11:00. Late check-out is available on request for an additional fee.

There is no on-site front desk. A key box is located at the cafe entrance to the left of the villa entrance. The passcode is in your check-in confirmation email.

No on-site staff. For emergencies, please call +81-98-894-2474 (available 24 hours).

Please complete online check-in (guest registration + ID upload) via the Check-In section on our website. Please also note your estimated arrival time.

Network: VillaVIEW-guest. The password is on the card inside the room.

Each living area and bedroom has its own remote. Please switch off the AC in unused rooms.

The main bathroom has a large bathtub and rain shower. Bath salts, shampoo, and conditioner are provided.

IH stove, microwave, fridge, and full dishware are provided. Basic seasonings (salt, pepper, oil) are also available.

Available until 21:00. We provide a clean empty grill; please bring your own charcoal and ingredients.

Two free on-site parking spaces.

Bath and face towels, toothbrush, body wash, shampoo, and conditioner are provided.

About 40 minutes by car via expressway. Taxi approximately ¥6,500-8,000. A rental car is recommended.

Strongly recommended for sightseeing and shopping. Public transport is limited.

Possible but inconvenient — the nearest bus stop is a 15-minute walk with limited service. We recommend a rental car or taxi.

LAWSON Nanjo Tsukishiro (24-hour convenience store) is just 3 minutes' walk. San-A supermarket within a 10-minute drive.

We recommend the cafe to the left of the entrance, serving Okinawan cuisine with local ingredients (open 11:00-18:00).

Mibaru Beach is within a 10-minute drive.

Sefa-Utaki (World Heritage Site) is 15 minutes by car, Okinawa World 20 minutes, and the Nirai-Kanai Bridge 25 minutes.

Credit card at the time of booking via Stripe (secure processing). VISA, Mastercard, JCB, AMEX, Apple Pay, Google Pay, etc. supported. We do not accept cash.

Free up to 7 days before stay; 50% from 6-2 days before; 80% the day before; 100% on day of stay or no-show.

The entire property is non-smoking (including the balcony). A JPY 50,000 cleaning fee applies for violations. Smoking only in the designated outdoor area.

We do not accept pets, except for service or guide dogs.

Please keep noise down after 22:00 out of consideration for neighbors. Loud music and large gatherings are not permitted.

There is a key box at the cafe entrance to the left of the villa entrance. The passcode is in your check-in confirmation email. If you still cannot enter, please call +81-98-894-2474.

The modem is in the entryway closet. Unplug for 1 minute and reconnect. If still no luck, please call +81-98-894-2474.

Please check the remote batteries. If the outdoor unit's breaker has tripped, check the breaker panel next to the kitchen.

Switch the water heater control panel (at the bathroom entrance) off and back on. If still no hot water, please call +81-98-894-2474.

Subject to availability. Please contact us as early as possible at +81-98-894-2474 or info.serena.breeze@gmail.com.

Please contact us promptly. We will ship found items by cash-on-delivery (30-day holding period).

Phone: +81-98-894-2474 (24 hours) / Email: info.serena.breeze@gmail.com